Why does the app only back up 500/1000/2000 call logs?
The app does not have any restrictions on the number of call logs it backs up, however, most phones only keep a limited number of calls (500 or 1000 or …
What is the difference between the free and the Pro (paid) version of the app?
Most of the features are the same in the free and the paid version of the app, except: The free version has ads while the paid does not. The paid …
What are advanced messages? Can this app back them up?
Advanced messages (or Enhanced messaging) use a new messaging technology called RCS and these messages are different from the normal SMS and MMS messages. You can check if you are using …
How to recover deleted messages with SMS Backup & Restore?
SMS Backup & Restore is, as the name suggests, a backup and restore app. That means it can back up existing messages (and call logs) from the phone and can …
What happens to existing messages or calls after a restore?
When you already have existing messages or calls on your phone and perform a restore, the app does not replace these records and the records from the backup file will …
Why are all my messages not getting backed up?
There are multiple reasons why all your messages may not be getting backed up: If the messages are very long or if they contain multimedia images or photos or if …
Why am I seeing ads in the app? How can I remove them?
We have decided to make the app ad-supported so that we can continue to develop and support the app and its users. The app displays a non-intrusive banner ad at …
Why is the app starting when I restart/reboot the phone? I can see it in the task manager app.
The app has the option to automatically create backups on a schedule. To create the schedule, it needs to check and apply the settings each time the phone restarts. This …
This app has deleted all of my messages/calls
Although the app has an option to delete all the messages or call logs on the phone, the only time it does so is when someone presses that button and …
I am unable to print SMS conversations to PDF from the app. How to fix it?
Instructions to temporarily fix this problem are here.