Why am I seeing ads in the app? How can I remove them?
We have decided to make the app ad-supported so that we can continue to develop and support the app and its users. The app displays a non-intrusive banner ad at …
Why is the app starting when I restart/reboot the phone? I can see it in the task manager app.
The app has the option to automatically create backups on a schedule. To create the schedule, it needs to check and apply the settings each time the phone restarts. This …
This app has deleted all of my messages/calls
Although the app has an option to delete all the messages or call logs on the phone, the only time it does so is when someone presses that button and …
I am unable to print SMS conversations to PDF from the app. How to fix it?
Instructions to temporarily fix this problem are here.
I’m getting an error when trying to backup or restore. How do I get it working?
Notes: If you get an Error during SMS Restore, please try restarting the phone and restore again. Sometimes the internal database for the messages gets corrupted and is fixed upon …
After restoring, my SMS messages are now in the wrong order, have incorrect times, or are duplicated. Why?
There could be a couple of reasons for this: Using Handcent Messaging AppHandcent appears to display messages in the order they are added instead of the date of the message, …
Why were my “draft” messages not restored?
A lot of the messaging apps keep the drafts internal to them and do not store them in the phone’s messaging database. Since this app can only access messages that …
I tried the restore, but not all messages were restored. Why?
There are a few things that can cause this: Not all messages were backed up. Some messages, including group messages, are MMS, and they did not get backed up, and hence …
I just restored a few thousand text messages and now every time I open the messaging app it freezes and nothing appears. What do I do now?
Some messaging apps have a default setting that deletes older messages from conversations that have more than 200 messages. When thousands of messages are restored, this setting can cause a …
The app cannot find the backup file(s)!
There could be a couple of reasons for this: I’ve moved my SD card from an older phone to a new phone. More phones now come with built-in (internal) storage, …