How do I reduce the amount of storage used by the backups?
The default setting in the app is to back up all the messages and call logs available on the phone at the time of the backup (Full backups). While this …
What do I do if the app cannot find the other phone during Transfer?
In some cases, the app cannot find or pair with the other phone during transfer via Wifi-Direct. The first thing to try is to restart both the phones and see …
How do I print my messages?
Starting with v10.11.001 of the app, it has a dedicated menu to print (Menu > Print from backups). This will take you thru selecting a backup and then selecting a …
What are the backup types supported by the app?
Starting with v10.07.100, the app now support 3 different ways to create backups: Full backups – Always backs up all the messages/call logs available on the phone at the time …
How do I restore a specific conversation?
To restore a specific conversation, use the Menu > View backups feature to load the conversations from the backup file. Once you have located the desired conversation, select “Restore this …
Can this app backup/restore RCS messages?
Yes it can, on Samsung phones or if you use Google’s Messages app for messaging. Google’s Message app now supports RCS messaging with all service providers in USA as well as …
I’m trying to restore messages on my OnePlus phone but the app keeps prompting to change the default SMS app. How do I fix this?
This appears to be an issue with the Android 10 implementation on OnePlus phones. The same issue does not happen on the Pixel phones with Android 10. It appears the …
Can I use this app to back up messages to Gmail?
This app can be set up to send the xml backup files via email. It does not store individual messages as separate emails in Gmail. The email option does not …
I just transferred messages to my phone but the photos/images are missing from MMS messages. How do I fix this?
This problem usually happens if the phone’s built-in transfer feature (Pixel transfer, Samsung Smart Switch etc.) is used before using SMS Backup & Restore’s transfer feature. Those transfer features tend …
I just performed a Restore but the Messages app does not show any messages. How do I fix this?
We’ve seen a few reports of this with the latest version of the Android Messages app. In some cases, users have reported that the messages started appearing once a new message was received after the Restore.If the …