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Archives: FAQs

Why is the app asking me to restart my phone after a restore failed?

SMS Backup & Restore doesn’t write messages directly into your messaging app. It passes each message to Android’s built-in message storage, which every messaging app reads from. Before saving a …

Why are backups using so much storage on my phone?

The app always makes a local copy of each backup, even when it is set to back up only to a cloud account. This means a backup is still available …

Can I restore a conversation from someone else’s backup (e.g. my partner’s)?

Yes! Starting with version 10.26.003 of the app, you can restore a conversation from a backup made on another person’s phone — for example, if you want to get back …

Why are some messages missing from the backup?

Note that this page covers two separate Android 17 issues: some RCS messages not getting backed up, and conversations that seem to be missing on phones that were upgraded from …

Can I request deletion of my personal data from your app and servers?

SMS Backup & Restore does not send your personal data — including your messages, phone numbers, or call logs — to SyncTech or any third-party servers. All backups are stored …

Why are my outgoing RCS messages not being backed up?

A recent update to Google Messages (around May/June 2026) introduced a bug where outgoing RCS messages are no longer written to the phone’s messaging database. SMS Backup & Restore reads …

Why is the authentication with Google Drive failing for me?

One of the main reasons of failure to authenticate with Google Drive is because you’ve previously allowed the app to have full access to Google Drive and are trying to …

Why is Google giving me warning about unverified app?

Google is trying to reduce the risk of inadvertent access to data by making it difficult for app developers to gain full access to user’s Google Drive account. Their recommended …

Why is the app duplicating messages in the backups on my Samsung phone?

It appears that a recent update to the phone software on Samsung phones (most likely as part of deprecating Samsung’s Messages app), the RCS messages are being stored as normal …

Why is the app not showing my backup files and folders from Google Drive?

Due to the new restrictions being imposed by Google on accessing files from Google Drive, the app now defaults to limited access on Google Drive. This means that it can …

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