What are advanced messages? Can this app back them up?
Advanced messages (or Enhanced messaging) use a new messaging technology called RCS and these messages are different from the normal SMS and MMS messages. You can check if you are using …
How to recover deleted messages with SMS Backup & Restore?
SMS Backup & Restore is, as the name suggests, a backup and restore app. That means it can back up existing messages (and call logs) from the phone and can …
Why am I seeing ads in the app? How can I remove them?
We have decided to make the app ad-supported so that we can continue to develop and support the app and its users. The app displays a non-intrusive banner ad at …
I’m getting an error when trying to backup or restore. How do I get it working?
Notes: If you get an Error during SMS Restore, please try restarting the phone and restore again. Sometimes the internal database for the messages gets corrupted and is fixed upon …
Can I use this app to transfer messages/calls from my old phone? If so, how?
We’ve created an in-depth list of how to transfer messages from different phones and devices.
How can I see my backup files in an easy to understand format?
The app itself has a built-in viewer that can be used to the contents of the backup file. This can be accessed using Menu > View backups. To view the …
Why is the app not showing all text in my language?
Our translations come from volunteer users of our app! As such, there may be incomplete or incorrect translations. Any strings that are not translated will appear in English. Translations are …
How do I reset my password?
Currently, the only way to reset the password is to uninstall and re-install the app. This will not remove your backups, however you will need to set up the app preferences again.
What kind of information is collected/stored by this app?
Please see our Privacy Policy
I need to factory reset my phone, how do I make sure that I can get my messages back?
On some phones, a factory reset can delete everything on the phone’s memory and storage area, including SD Cards. To make sure that you don’t lose the messages / calls on …