Why is the app not showing my backup files and folders from Google Drive?
Due to the new restrictions being imposed by Google on accessing files from Google Drive, the app now defaults to limited access on Google Drive. This means that it can …
Which messages can this app restore?
This app can only restore messages that were backed up by it before the messages were deleted. As long as you have a backup of the messages, it can restore …
How do I restore a specific conversation?
To restore a specific conversation, use the Menu > View backups feature to load the conversations from the backup file. Once you have located the desired conversation, select “Restore this …
I’m trying to restore messages on my OnePlus phone but the app keeps prompting to change the default SMS app. How do I fix this?
This appears to be an issue with the Android 10 implementation on OnePlus phones. The same issue does not happen on the Pixel phones with Android 10. It appears the …
I just transferred messages to my phone but the photos/images are missing from MMS messages. How do I fix this?
This problem usually happens if the phone’s built-in transfer feature (Pixel transfer, Samsung Smart Switch etc.) is used before using SMS Backup & Restore’s transfer feature. Those transfer features tend …
I just performed a Restore but the Messages app does not show any messages. How do I fix this?
We’ve seen a few reports of this with the latest version of the Android Messages app. In some cases, users have reported that the messages started appearing once a new message was received after the Restore.If the …
What happens to existing messages or calls after a restore?
When you already have existing messages or calls on your phone and perform a restore, the app does not replace these records and the records from the backup file will …